We believe that every top manager MUST understand and be able to use TOC thinking process. This is the principle top management toolset to diagnose problems in business systems and to successfully lead these systems to outstanding performance.
H. William Dettmer is one of the world leading experts in this area. He is an internationally renowned consultant in the application of constraint management and author of four books on the application of "theory of constraints" to managing business as systems. To many of our readers he is known as the author of what we believe to be the key reference book on "TOC Thinking Tools", Breaking the constraints to world-class performance.
Our consulting partner BPI Group, Netherlands, now offers the unique opportunity to work on the own business system under Bill Dettmer's leadership and coaching.

THE COURSE: RESOLVING THE SYSTEMIC CONSTRAINT IN YOUR BUSINESS SYSTEM

A guided top management workout - participants work on their own business system
November 8-10 and 13-15 (six 8-hour days (8:00 AM to 4:00 PM) in two three-day sessions with a weekend between them...Wednesday through Friday, and Monday through Wednesday.)
Location: Bilderberg (Netherlands)
Language: English

WHO SHOULD ATTEND <TOP>

Executives with strategic or tactical leadership responsibilities
Internal or external change agents responsible for complex problem-solving
Project managers faced with complex projects and/or a rapidly changing environment
Managers with responsibility for quality or continuous improvement (i.e., lean, Six Sigma, kaizen, etc.) within their organizations

Successfully identify the true causes of unsatisfactory outcomes in your business system, using logical, verifiable cause-and-effect analysis,
Identify and resolve daily and chronic conflicts that hinder you from leading your business system to your goals,
Uncover the pitfalls that could result from change in your business system and determine what you should do to "navigate" around them,
Identify the "roadblocks" to change in your business system and the ways to overcome them (and in what order),
Lay out a detailed implementation plan for change and persuade others to help with it,
Improve your odds of success before even beginning to take action.

Training price includes 5 years of service/advice for attendees, as long as they are employed by the client company.
In other words, at any time after the course is completed, GSI will answer any questions about the thinking process trees, their application to business situations, or review/reinforce course learning, as required.
Service is limited to telephone and/or e-mail communication.
Review and scrutiny of attendees’ trees after the course is over is not included in the service.

1 1/2 days in English or German language. Price: 2200,- € per seminar

Achieving sales growth while reducing cost and minimize risks are the main goals of business management.
Existing markets change, new markets are created and developed
Sales organizations must continuously be adapted to these developments, within the guidelines of "business ethics" and "corporate governance".
How should the sales organization be designed and managed? The correct choice of direct sales, outsourcing, centralization or de-centralization, logistics in the field or int he back-office, horizontal or vertical responsibility for business results will be crucial for business success.

1 day in English or German language. Price: 1500,- € per seminar

Top management defines strategic plans and goals for the future.
However, most organizations struggle to implement these plans.
- Under the pressure of daily business goals get lower priority or are forgotten.
- Timing and responsibilities are not well defined and communicated
HOSHIN KANRI is a proven TQC (total quality) methodology to help organizations to focus their efforts and achieve results.

1 day in English or German language. Price: 1500,- € per seminar

All companies want to satisfy their customers in order to continue to get their business
However, it is often being overlooked that customer satisfaction means customer loyalty
and that customer loyalty is a key driver for price sensitivity, marketing of all products and immunity against competition.
To achieve this goal businesses must analyze customer satisfaction as key element of their planning process and define goals, actions, due dates and responsibilities to put the customer into the center of their activities.